In order not to leave it to chance whether new ways are found, you can fall back on proven intuitive and discursive methods. With such methods, you systematically ensure that poorly structured problems for which there is not yet a solution are approached in an unbiased manner, that these problems are sufficiently abstracted, new mental relationships are established, and solutions from other fields are related to the case at hand and broken down into practice.
Ideally, creativity techniques can be applied in workshops. Creative work in workshops now even works remotely. Tried and tested IT applications such as digital whiteboard and pinboard solutions are available.