Process optimisation for a better information infrastructure

Processes regulate the “metabolism” of organizations. Information, material and capital are processed via processes. The more suitably activities are connected to one another, the smoother processes are and the better the metabolism functions.

The information infrastructure acts like an organizational “nervous system.” Poor conductivity of information creates friction and inertia in processes and causes losses in the form of faulty performance, idle performance and/or redundant performance.

How can you optimize your processes? Are you thinking about fine-tuning? Sensible fine-tuning in detail can help, of course. But you should rather think of major improvements! You can achieve these by thinking about your processes from the end: What does your company need to deliver to meet your customers’ expectations? What is the last process step in your company to be able to deliver exactly that? What step needs to happen before that so that the last step can be delivered? If you work backwards through your processes, there will no longer be any reactive power in your company. In fact, at each point, exactly the power will be delivered that is needed in later phases. No more and no less.


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