Communication competence as a prerequisite for conflict resolution

Communication competence is a key prerequisite for conflict avoidance and conflict resolution. Basically, what applies to employee appraisals also applies to discussions with business partners. After all, if you deal fairly with employees, the subordinate relationship in the organization hardly plays a role in the conduct of the conversation.

In communication training, awareness of preventive measures and conflict resolution methods can be raised and communication techniques trained. Targeted techniques for impulse and self-control can be acquired and a de-escalating approach to aggression can be practiced.


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