“Holistic” is such a buzzword. What does “holistic” actually mean? Holistic means already including the consequences of one’s own decisions in the decisions themselves. Identify such in your organization and carefully design your . Because the world is interconnected. Do not make decisions with only superficial intentions, but think of the complete picture when making …
What creates complexity in the economy? The (business) world is becoming increasingly interconnected. Value chains are being broken down into increasingly fine-grained, globally distributed stages. Involving more participants in a process means having to manage more interfaces between the participants. And more interfaces increase fragmentation and the need for coordination. In addition, interdependencies increase as …
Simple issues are characterized by the fact that there is exactly one correct answer to a question or exactly one solution to a problem and often exactly one solution path. Tasks involving simple issues can be mastered well by applying “best practice” approaches. Examples of simple issues are administrative processes such as posting documents or …
With complicated issues, the best solution is not always immediately obvious. Typically, there are several possible solutions and different solutions that must first be recognized and then weighed against each other. The best solution in complicated issues is usually not obvious, but in principle knowable. Gaps in knowledge can easily be closed by supplementing the …
Complex issues in the economy: a definition Complex situations are characterised by the mutual influence of many participants. Each influence triggers a change in the behaviour of the influenced party, which in turn affects all other parties involved. Completely unexpected events can result from such a constellation: Excalating developments or stagnating situations can arise, and …
Beyond complex issues lie chaotic issues, which do not suggest any reasonable solution at all. Chaotic issues are not based on any logical patterns. Therefore, the only solution is to react to events, ostensibly for “damage limitation”, but in essence to lead to new stability. In chaotic environments, “trouble shooters” and free-thinking designers who are …
Managers should pay special attention to the appropriate handling of knowledge and non-knowledge. While in linear systems it may be reasonable to aim at knowing as much as possible and basing decisions on this knowledge, it is essential for the regulation of complex systems to recognize and accept that there are complexity-related non-knowables. New situations …
What is a product? A product is a tangible or intangible item that can be offered for sale on a market. This product may have been produced by one or more enterprises. A distinction is generally made between different types of products, according to their market: The production process follows the nature of the respective …
Ideally, your products have unique selling propositions (USPs). These unique, intrinsic promises of a product highlight, as a competitive advantage, at best an incomparable benefit of one’s own offering compared to the offerings of competitors. However, they are only perceived as a value by customers if they really solve problems or meet needs. Your product …
Through targeted selection and well thought-out design, you can also provide service offerings with customer-benefit-oriented unique selling points. Standards such as delivery capability and adherence to delivery dates, which today are only very occasionally perceived as special features, are no longer suitable for this purpose. You have to watch and listen carefully to your customers …
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